The Missouri Way Training Series - Facilitation for Change Agents

The Missouri Way training series helps equip State of Missouri team members with the advanced management skills they need to deliver excellent service to our citizens. The curriculum includes sessions on change management, continuous improvement, project management, customer experience, communications, performance measures and dashboards, and building and leading teams. The Missouri Way training series is based on proven principles for adult professional learning. Recipients of this badge completed 4 hours of online content designed to help us more effectively facilitate groups where the intention is to bring about change. This module teaches how to guide group discussion and manage different types of disruptors.