Office of Administration Credentials

The Office of Administration (OA) offers support, services, and solutions to agencies throughout state government as well as the citizens of Missouri. Because of this, customer experience must be a top priority for all OA team members. When we do our jobs right, other departments can better fulfill their missions and we ultimately serve the citizens of Missouri better. At OA, public service and customer experience are at the heart of everything we do. That means living out the core values of OA CARES: Communication, Adaptive, Reliable, Expert, and Solution-driven. These are the values and principles that will drive OA's customer service for the future. OA CARES is key to the success of OA and state government. The OA CARES Award helps keep both customer service and public service at the forefront for OA team members. This initiative is all about finding ways to improve the customer experience and then, putting it into daily practice. We want our customers to have a seamless experience when they come to us for assistance.

Recipients of the OA Influencer badge are those who go above and beyond in their roles to improve the Office of Administration, better understand the Quarterly Pulse Survey, and create positive change in workplace culture. Influencers also help create pathways for effective communication between team members and senior leaders. OA Influencers are passionate about their work, offer great ideas, and best represent the various divisions within the Office of Administration.

The Office of Administration (OA) offers support, services, and solutions to agencies throughout state government as well as the citizens of Missouri. Because of this, customer experience must be a top priority for all OA team members. When we do our jobs right, other departments can better fulfill their missions and we ultimately serve the citizens of Missouri better. At OA, public service and customer experience are at the heart of everything we do. That means living out the core values of OA CARES: Communication, Adaptive, Reliable, Expert, and Solution-driven. These are the values and principles that will drive OA's customer service for the future. OA CARES is key to the success of OA and state government. The OA CARES Award helps keep both customer service and public service at the forefront for OA team members. This initiative is all about finding ways to improve the customer experience and then, putting it into daily practice. We want our customers to have a seamless experience when they come to us for assistance.

The Professional and Leadership Development Award (PLDA) is designed to reward and recognize the top performers among State team members. State team members advocated for more professional development opportunities within the Quarterly Pulse Survey, and their voice was heard through the implementation of this program. Recipients of the PLDA receive $1,500 toward professional and leadership development opportunities. Using ENGAGE as the foundation for this funding, PLDA serves as an opportunity to highlight the amazing work of State team members, celebrate top performers, and further invest in the State team member experience.

The Professional and Leadership Development Award (PLDA) is designed to reward and recognize the top performers among State team members. State team members advocated for more professional development opportunities within the Quarterly Pulse Survey, and their voice was heard through the implementation of this program. Recipients of the PLDA receive $1,500 toward professional and leadership development opportunities. Using ENGAGE as the foundation for this funding, PLDA serves as an opportunity to highlight the amazing work of State team members, celebrate top performers, and further invest in the State team member experience.

The Office of Administration (OA) offers support, services, and solutions to agencies throughout state government as well as the citizens of Missouri. Because of this, customer experience must be a top priority for all OA team members. When we do our jobs right, other departments can better fulfill their missions and we ultimately serve the citizens of Missouri better. At OA, public service and customer experience are at the heart of everything we do. That means living out the core values of OA CARES: Communication, Adaptive, Reliable, Expert, and Solution-driven. These are the values and principles that will drive OA's customer service for the future. OA CARES is key to the success of OA and state government. The OA CARES Award helps keep both customer service and public service at the forefront for OA team members. This initiative is all about finding ways to improve the customer experience and then, putting it into daily practice. We want our customers to have a seamless experience when they come to us for assistance.